With so much riding on this phone call, Todd was a mess of emotions when he answered.
‘Hi. This is Rachel from Groupon.’
After a few pleasantries were exchanged, Rachel said, ‘Well, I have some good news and some bad news.’
Todd’s heart sank. He shot a disappointed look at Lindsay who was waiting on the edge of her seat.
Unable to bear any more bad news, he said, ‘Let’s start with the good news.’
Rachel explained that PhotoBarn had been approved to run a deal on Groupon Knoxville in early December. This would likely result in a few hundred orders. While this WAS good news, it was not nearly enough to even make a dent in our financial problems.
‘So are you ready for the bad news?’
Reluctantly Todd said, ‘Ok.’
‘Well, I showed your website to the Groupon National reps…and here’s the problem… They LOVED your product so much that I’m afraid I won’t be able to be your Groupon rep for much longer. I’m sure they’re gonna want to take over your account and do some big things with you!’
I think if Rachel had known how much was riding on this deal for us she probably wouldn’t have been so playful with the answer. 🙂
In disbelief, Todd looked over at Lindsay with a huge smile and a thumbs up, all while trying to maintain a normal tone of voice and the illusion of professionalism with Rachel on the phone.