Frequently Asked Questions
Most deal sites will send you your coupon code via email. After selecting your products and proceeding to checkout you will enter the code exactly as it was sent to you in the Discount Codes box at the shopping cart section of the checkout process. The coupon value will then be applied. Please be sure you are using the voucher number and not your coupon order number though, because only the voucher will work for your discount.
In the Shopping Cart section of the checkout process there will be a section titled Discount Code, with the words “Enter your coupon code if you have one.” You need to type (or copy/paste) your code into the box just below those words.
No, only one coupon, discount, promotion, or voucher code is allowed per order.
No. Because we allow gift cards to be purchased with coupon codes or promotions we do not allow multiple gift cards to be used on the same order.
No. Unfortunately, once an order is submitted it is final and cannot be edited.
Some users have experienced problems placing an order while using Internet Explorer (especially older versions of IE) and Safari these are known issues and our website development team is working to resolve them. If you are having trouble placing an order we recommend using Google Chrome, or Firefox to complete your order. If you continue to experience problems please contact a customer service representative for assistance.
The minimum file size for each photo is based on the pixel size of the image rather than the size of the file itself. The minimum pixel sizes are:
2x2 product - 151x151 pixels
4x4 product - 351x351 pixels
3x4 product - 254x351 pixels
3x5 product - 254x369 pixels
4x6 product - 351x441 pixels
5x5 product - 369x369 pixels
6x6 product - 441x441 pixels
5x7 product - 369x513 pixels
6x9 product - 441x648 pixels
6x8 product - 441x585 pixels
8x8 product - 585x585 pixels
7x10 product - 513x729 pixels
8x10 product - 585x729 pixels
8x12 product - 585x873 pixels
5x14 product - 369x1035 pixels
8x12 product - 585x873 pixels
10x10 product - 729x729 pixels
10x14 product - 729x1035 pixels
11x11 product - 801x801 pixels
12x12 product - 873x873 pixels
11x14 product - 801x1035 pixels
13x17 product - 951x1243 pixels
12x18 product - 873x1305 pixels
8x24 product - 585x1737 pixels
12x24 product - 873x1737 pixels
14x14 product - 1035x1035 pixels
14x20 product - 1035x1449 pixels
16x10 product - 1161x729 pixels
16x16 product - 1161x1161 pixels
16x20 product - 1161x1449 pixels
16x24 product - 1161x1737 pixels
16x48 product - 1161x3456 pixels
20x20 product - 1449x1449 pixels
12x36 product - 873x2592 pixels
21x21 product - 1548x1548 pixels
20x24 product - 1449x1737 pixels
21x30 product - 1548x2169 pixels
20x30 product - 1449x2169 pixels
24x24 product - 1737x1737 pixels
24x30 product - 1737x2169 pixels
24x36 product - 1737x2601 pixels
32x32 product - 2304x2304 pixels
30x40 product - 2169x2889 pixels
40x60 product - 2889x4329 pixels
Magnets - 243x243 pixels
Ornaments - 261x261 pixels
Right click on the file of the picture, select “Properties” then select the Details tab. Scroll down until you see the image section with the dimensions (width and height) listed, it should show the pixel sizes of your image.
No. We used to be able to accept physical pictures and scan them for printing, however due to our new processes and equipment we are no longer able to offer that service. However, most normal photo printing service stations do offer a scanning service that can be used, allowing you to have a digital version of your pictures for uploading.
Our typical processing time is 5-7 business days. This processing time is subject to change depending on order volume. While we do employ the most technology and automation into our processes that we can, each piece is still a custom product requiring many steps in the production process.
Rush processing is not currently offered due to high order volume.
Normally, rush processing is available during the checkout process and speeds up the production of an order only (rush processing does not upgrade or expedite the shipping service). Rush orders will ship within 3 business days. *Rush orders placed after 3pm EST will begin processing the next business day.
Standard shipping rates of $9.99 apply for orders shipped within the continental United States. Orders to Hawaii, Alaska, any non continental U.S. territory, and Canada ship through FedEx or UPS and the rate varies by location and product ordered. We apologize that we are only able to ship internationally to Canada at this time. When your order is complete, you will receive an email with your tracking number. Standard domestic shipping is done through FedEx Smart Post or UPS Sure Post (7-14 day shipping service). We also offer FedEx Home/Ground (4-7 day), FedEx Express Saver (3-day), 2-Day, and Overnight shipping services as upgrade options for shipping.
You can check the status of an order by logging into your customer account using the login, or my account buttons on the top right portion of the homepage. Currently your order will say "ready for processing" until it ships, when it will change to "complete". We are working to include additional order statuses that will allow you to more closely track your order through the production process.
Generally speaking, the better the picture is to begin with, the better it will look when printed. Higher quality images look better when printed because our printer is so precise that it is comparable to a high definition television over standard definition. Also, our wood prints do not use the color white, so anywhere in the image that is lighter in color will show the wood more through the picture. Darker and more colorful images like landscapes tend to show less wood grain through the images, whereas lighter colored images like portraits and close-ups tend to adopt more of the toning and grain of the wood.
We try to be responsible stewards of the earth by using products and processes that are friendly to the environment throughout the manufacturing and production process. We use wood from sources that are replenishable and prefer vendors and suppliers that show the same devotion to the environment that we do.
Our prints are more durable and lasting than typical canvases. We use UV inks that are resistant to fading as well as special UV coatings before and after printing to further protect and enhance your images.
We are the only wood printing company that has a finished edge. Most of the wood printing companies use a 3/4" plywood as the substrate for a good wood print. Other companies that print on plywood leave the edges exposed where you can see the lines of the layers of wood. They often try to router or angle the edges to hide the edges giving it a 'standout' look. Our edges are finished with no plywood showing, giving the print a professional, solid wood look. Because we finish our edges, you also have more options for the finished look. The standard option is a natural wood look, but you also have the choice between dark walnut (brown) or ebony (black) edges.
In addition to using a UV ink, we pre-coat each board with a sealant that protects the wood and keeps the ink from absorbing into the wood and dispersing. This pre-coat provides a more "high definition" look for the image. We then print your image using the industries best equipment. After printing we apply a post-coat of an additional UV resistant sealer that provides additional resistance to UV light, scratching, and moisture. As far as we know, we are the only wood printer in the industry that applies either a pre or post coat to their product.
We use a mixture of Maple plywood (from the U.S.) Canadian Maple and Russian Birch plywood. Our wood buyers sort through thousands of sheets of plywood each month to ensure the wood we print on is the highest quality in both construction and appearance. Not only do we like the look of the maple, but it also supports tree farms and companies here in North America.