We experienced a brief delay in production and customer response times over the past 10 days. Orders placed before September 22nd may have experienced a delay in shipment. Thankfully, our production team came together to get things caught up and by Tuesday, September 30th we will be back to normal turn around times. If you are awaiting a response from customer service, please know we are working quickly to catch up on previous requests and that most orders will be receiving tracking numbers in the next 3-4 days. Thanks for your patience!