Compensation
- $16 per hour
- Overtime opportunities during peak seasons
- Position available now through mid-January
- Potential to be brought on full-time after the holiday season
Shift Details
- Training Schedule (through November 24th: TBD
- Ideal: Monday - Friday, 7:00am - 3:30pm
- Can work around other employment
- Weekend Shift (starting November 26th): Friday - Sunday, 7:00am - 7:30pm
Position Responsibilities
- Oversee training and morale of workers in the department
- Ensure customers are interacted with at a consistently high standard
- Keep department and work stations clean and organized
- Follow proper procedure to respond to customers within proper SLAs
- Openly communicate with team and with other departments
- Effectively manage incoming chats, calls, and emails
- Identify and assess customers' needs to achieve satisfaction
- Provide accurate, valid, and complete information by using the right methods and tools
- Handle complaints, provide appropriate solutions and alternatives
- Keep accurate records of customer interactions and resolutions to complaints
- Follow communication procedures, guidelines, and policies
- Quickly and effectively communicate with other departments to achieve customer satisfaction
- Help in other departments as needed
Requirements
- Excellent written and verbal communication skills
- Firm understanding and familiarity with basic technology
- Adequate desktop of laptop computer to run browser-based software (if remote)
- Cell phone with headphones to receive and place calls via an app. No cell phone minutes needed. (if remote)
Ideal Characteristics
- Positive, team-minded attitude
- High attention to detail
- Self motivated
- Ability to coach and inspire others to perform
- Open and honest communicator
- Logical thinker and effective problem solver
About Us
PhotoBarn is an innovative ecommerce company specializing in unique, custom wall art and personalized gifts. Our facility is conveniently located in West Knoxville near Costco. We have been in business for over 9 years, starting off as one of the first companies to print on wood.